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Doing Too Much? Airbnb Host Goes Viral After Allegedly Charging Guests A Cleaning Fee & Giving ‘Checkout’ Chores

<p>An Airbnb host in San Antonio&comma; Texas&comma; has gone viral after a recent guest highlighted the home&&num;8217&semi;s alleged &&num;8220&semi;checkout&&num;8221&semi; chore list and hefty cleaning fee&period;<&sol;p>&NewLine;<h5 style&equals;"text-align&colon; center&semi;">RELATED&colon; <a href&equals;"https&colon;&sol;&sol;dev&period;theshaderoom&period;com&sol;airbnb-fentanyl-lawsuit&sol;" target&equals;"&lowbar;blank" rel&equals;"noopener">Family Sues Airbnb And Rental Owner After Toddler Dies From Fentanyl Exposure<&sol;a><&sol;h5>&NewLine;<h3 style&equals;"text-align&colon; center&semi;">More Details Regarding The Airbnb Guest&&num;8217&semi;s Alleged Experience<&sol;h3>&NewLine;<p>A 32-year-old man who only wished to be identified as <strong>Brandon<&sol;strong> spoke with <a href&equals;"https&colon;&sol;&sol;www&period;newsweek&period;com&sol;airbnb-host-extensive-checkout-instructions-chores-cleaning-fee-viral-reddit-1840372" target&equals;"&lowbar;blank" rel&equals;"noopener">Newsweek<&sol;a> for an interview published on Thursday&comma; November 2&period; During the conversation&comma; Brandon explained that he&&num;8217&semi;s a graduate student based in Houston&comma; Texas&period;<&sol;p>&NewLine;<p>He&comma; his wife&comma; and two kids had vacationed in San Antonio between October 13 and October 15&period; The family chose to stay in an Airbnb&period;<&sol;p>&NewLine;<blockquote><p>&&num;8220&semi;&lbrack;We&rsqb; rented the Airbnb because the total cost for a house with three bedrooms was cheaper than three hotel rooms&comma;&&num;8221&semi; Brandon explained to the outlet&period;<&sol;p><&sol;blockquote>&NewLine;<p>The Airbnb&&num;8217&semi;s cost also included a &dollar;165 cleaning fee&comma; <a href&equals;"https&colon;&sol;&sol;www&period;newsweek&period;com&sol;airbnb-host-extensive-checkout-instructions-chores-cleaning-fee-viral-reddit-1840372" target&equals;"&lowbar;blank" rel&equals;"noopener">Newsweek<&sol;a> confirmed&period; This only exacerbated the &&num;8220&semi;particularly irritating&&num;8221&semi; experience that Brandon and his family encountered when they were met with a &&num;8220&semi;chores list&&num;8221&semi; upon checkout&period;<&sol;p>&NewLine;<p>According to a post uploaded by Brandon on <a href&equals;"https&colon;&sol;&sol;www&period;reddit&period;com&sol;r&sol;mildlyinfuriating&sol;comments&sol;178rclk&sol;airbnb&lowbar;is&lowbar;getting&lowbar;out&lowbar;of&lowbar;hand&sol;" target&equals;"&lowbar;blank" rel&equals;"noopener">Reddit<&sol;a>&comma; the list informed the family to&colon; <strong>&&num;8220&semi;Strip all white linens from beds and leave them on bedroom floor&period; Leave comforter on bed&period; Start a load of all white towels &lpar;use bleach&rpar;&period; Wash and put away all dishes and glasses&period; Remove all food from refrigerator&period; Remove all trash from bathrooms and kitchen and replace bags&period; Place trash in brown bin in garage&period; Leave all floors how you found them&comma; clean and clutter-free&period; Clean with Swiffer if needed&period;&&num;8221&semi;<&sol;strong><&sol;p>&NewLine;<p>Additionally&comma; the list encouraged the family to check for left-behind belongings and &&num;8220&semi;lock all windows and doors&period;&&num;8221&semi;<&sol;p>&NewLine;<p>Brandon titled his <a href&equals;"https&colon;&sol;&sol;www&period;reddit&period;com&sol;r&sol;mildlyinfuriating&sol;comments&sol;178rclk&sol;airbnb&lowbar;is&lowbar;getting&lowbar;out&lowbar;of&lowbar;hand&sol;" target&equals;"&lowbar;blank" rel&equals;"noopener">Reddit<&sol;a> post&comma; &&num;8220&semi;Airbnb is getting out of hand&period;&&num;8221&semi; Then&comma; he shared his thoughts in the post&&num;8217&semi;s caption&period;<&sol;p>&NewLine;<blockquote><p>&&num;8220&semi;We paid a &dollar;150 cleaning fee for them to give us these checkout instructions&period; I&&num;8217&semi;m surprised they didn&&num;8217&semi;t want us to stick around to dry the towels and remake the beds&period;&&num;8221&semi;<&sol;p><&sol;blockquote>&NewLine;<h3 style&equals;"text-align&colon; center&semi;">Airbnb Releases A Statement Regarding &&num;8220&semi;Checkout Instructions&&num;8221&semi;<&sol;h3>&NewLine;<p>Airbnb has since shared a statement with <a href&equals;"https&colon;&sol;&sol;www&period;newsweek&period;com&sol;airbnb-host-extensive-checkout-instructions-chores-cleaning-fee-viral-reddit-1840372" target&equals;"&lowbar;blank" rel&equals;"noopener">Newsweek<&sol;a> touching on guest experience and the hosts&&num;8217&semi; use of &&num;8220&semi;checkout instructions&period;&&num;8221&semi;<&sol;p>&NewLine;<blockquote><p>&&num;8220&semi;We want guests to have the best possible experience on Airbnb&comma; which is why we ask hosts to ensure checkout instructions are visible to guests prior to booking&period; We regularly share guidance with hosts on this topic&comma; and repeated low ratings may lead to removal&period;&&num;8221&semi;<&sol;p><&sol;blockquote>&NewLine;<p>According to <a href&equals;"https&colon;&sol;&sol;www&period;newsweek&period;com&sol;airbnb-host-extensive-checkout-instructions-chores-cleaning-fee-viral-reddit-1840372" target&equals;"&lowbar;blank" rel&equals;"noopener">Newsweek<&sol;a>&comma; Airbnb implemented &&num;8220&semi;transparent checkout instructions&&num;8221&semi; earlier this year&period; This means that checkout instructions are displayed on Airbnb listing pages for guests to view before they book and confirm their stay&period;<&sol;p>&NewLine;<p>However&comma; a <a href&equals;"https&colon;&sol;&sol;www&period;airbnb&period;com&sol;help&sol;article&sol;1926&num;section-heading-7-0" target&equals;"&lowbar;blank" rel&equals;"noopener">Q&amp&semi;A forum on the Airbnb website<&sol;a> seems to suggest that adding check-in and checkout instructions to an Airbnb listing is still more of an option for Airbnb hosts rather than a requirement&period; Additionally&comma; the website adds that usual checkout suggestions are locking up&comma; cleaning dirty dishes&comma; taking out the trash&comma; and other similar requests&period;<&sol;p>&NewLine;<p><a href&equals;"https&colon;&sol;&sol;www&period;newsweek&period;com&sol;airbnb-host-extensive-checkout-instructions-chores-cleaning-fee-viral-reddit-1840372" target&equals;"&lowbar;blank" rel&equals;"noopener">Newsweek<&sol;a> does not share whether Brandon expressed noticing the checkout instructions before booking the San Antonio Airbnb&period; However&comma; Brandon did inform the outlet that &&num;8220&semi;the house was not really well-maintained&comma;&&num;8221&semi; featured broken pool sticks&comma; and &&num;8220&semi;a very uncomfortable mattress&period;&&num;8221&semi;<&sol;p>&NewLine;<p>Additionally&comma; Brandon admitted that he&&num;8217&semi;s unsure whether his wife left a review for the Airbnb hosts&period; However&comma; he does know that the hosts were &&num;8220&semi;happy&&num;8221&semi;  to have him and his family &&num;8220&semi;back&period;&&num;8221&semi;<&sol;p>&NewLine;<blockquote><p>&&num;8220&semi;&&num;8230&semi;Despite the fact that we did not complete the list — we did not put away dishes or run the washing machine&comma;&&num;8221&semi; Brandon told <a href&equals;"https&colon;&sol;&sol;www&period;newsweek&period;com&sol;airbnb-host-extensive-checkout-instructions-chores-cleaning-fee-viral-reddit-1840372" target&equals;"&lowbar;blank" rel&equals;"noopener">Newsweek<&sol;a>&period;<&sol;p><&sol;blockquote>&NewLine;<h3 style&equals;"text-align&colon; center&semi;">Social Media Reacts<&sol;h3>&NewLine;<div>&NewLine;<div class&equals;"summary-flex">&NewLine;<div class&equals;"py-&lbrack;2px&rsqb;">&NewLine;<div class&equals;"flex items-center pr-xs overflow-hidden">&NewLine;<div class&equals;"flex flex-col overflow-hidden">&NewLine;<div class&equals;"flex flex-none flex-row flex-nowrap">&NewLine;<div aria-haspopup&equals;"dialog" aria-expanded&equals;"false"><a href&equals;"https&colon;&sol;&sol;www&period;reddit&period;com&sol;r&sol;mildlyinfuriating&sol;comments&sol;178rclk&sol;airbnb&lowbar;is&lowbar;getting&lowbar;out&lowbar;of&lowbar;hand&sol;" target&equals;"&lowbar;blank" rel&equals;"noopener">Reddit<&sol;a> users candidly shared their reactions in the comment section of Brandon&&num;8217&semi;s post&period;<&sol;div>&NewLine;<div aria-haspopup&equals;"dialog" aria-expanded&equals;"false"><&sol;div>&NewLine;<div class&equals;"flex flex-row items-center overflow-hidden" aria-haspopup&equals;"dialog" aria-expanded&equals;"false">One user&comma; &commat;Sam&lowbar;GT3 wrote&period;<&sol;div>&NewLine;<&sol;div>&NewLine;<&sol;div>&NewLine;<&sol;div>&NewLine;<&sol;div>&NewLine;<&sol;div>&NewLine;<&sol;div>&NewLine;<div>&NewLine;<div class&equals;"summary-flex">&NewLine;<div class&equals;"py-&lbrack;2px&rsqb;">&NewLine;<div class&equals;"flex items-center pr-xs overflow-hidden">&NewLine;<div class&equals;"flex flex-col overflow-hidden">&NewLine;<blockquote>&NewLine;<div class&equals;"flex flex-none flex-row flex-nowrap">&&num;8220&semi;Meanwhile you can absolutely abuse a hotel room for &dollar;150 a night and they’ll thank you for your stay&&num;8221&semi;<&sol;div>&NewLine;<&sol;blockquote>&NewLine;<&sol;div>&NewLine;<&sol;div>&NewLine;<&sol;div>&NewLine;<&sol;div>&NewLine;<&sol;div>&NewLine;<div>Reddit user &commat;Law3W added&period;<&sol;div>&NewLine;<div class&equals;"relative">&NewLine;<div>&NewLine;<div class&equals;"summary-flex">&NewLine;<div class&equals;"py-&lbrack;2px&rsqb;">&NewLine;<div class&equals;"flex items-center pr-xs overflow-hidden">&NewLine;<div class&equals;"flex flex-col overflow-hidden">&NewLine;<blockquote>&NewLine;<div class&equals;"flex flex-none flex-row flex-nowrap">&NewLine;<div aria-haspopup&equals;"dialog" aria-expanded&equals;"false"><&sol;div>&NewLine;<article id&equals;"faceplate-tooltip" role&equals;"dialog"><&sol;article>&NewLine;<p>&&num;8220&semi;I do zero chores if there is a cleaning fee&period;&&num;8221&semi;<&sol;p>&NewLine;<&sol;div>&NewLine;<&sol;blockquote>&NewLine;<&sol;div>&NewLine;<&sol;div>&NewLine;<&sol;div>&NewLine;<&sol;div>&NewLine;<&sol;div>&NewLine;<div class&equals;"relative">&NewLine;<div id&equals;"t1&lowbar;k51plm0-comment-rtjson-content" class&equals;"md ml-&lbrack;28px&rsqb; xs&colon;ml-xl text-14 rounded-&lbrack;8px&rsqb; pb-2xs relative before&colon;content-&lbrack;''&rsqb; before&colon;absolute before&colon;pointer-events-none before&colon;border-l-&lbrack;1px&rsqb; before&colon;border-r-&lbrack;0px&rsqb; before&colon;border-y-0 before&colon;border-tone-4 before&colon;border-solid before&colon;top-0 before&colon;left-&lbrack;-16&period;5px&rsqb; xs&colon;before&colon;left-&lbrack;-15&period;5px&rsqb; before&colon;h-&lbrack;calc&lpar;100&percnt;&plus;7px&rpar;&rsqb;">&NewLine;<div>&NewLine;<div class&equals;"summary-flex">&NewLine;<div class&equals;"py-&lbrack;2px&rsqb;">&NewLine;<div class&equals;"flex items-center pr-xs overflow-hidden">&NewLine;<div class&equals;"flex flex-col overflow-hidden">&NewLine;<div class&equals;"flex flex-none flex-row flex-nowrap">&NewLine;<div class&equals;"flex flex-row items-center overflow-hidden" aria-haspopup&equals;"dialog" aria-expanded&equals;"false">User &commat;JustALizzyLife remarked&period;<&sol;div>&NewLine;<article id&equals;"faceplate-tooltip" role&equals;"dialog"><&sol;article>&NewLine;<&sol;div>&NewLine;<&sol;div>&NewLine;<&sol;div>&NewLine;<&sol;div>&NewLine;<&sol;div>&NewLine;<&sol;div>&NewLine;<div class&equals;"relative">&NewLine;<div id&equals;"t1&lowbar;k51wh2p-comment-rtjson-content" class&equals;"md ml-&lbrack;28px&rsqb; xs&colon;ml-xl text-14 rounded-&lbrack;8px&rsqb; pb-2xs relative before&colon;content-&lbrack;''&rsqb; before&colon;absolute before&colon;pointer-events-none before&colon;border-l-&lbrack;1px&rsqb; before&colon;border-r-&lbrack;0px&rsqb; before&colon;border-y-0 before&colon;border-tone-4 before&colon;border-solid before&colon;top-0 before&colon;left-&lbrack;-16&period;5px&rsqb; xs&colon;before&colon;left-&lbrack;-15&period;5px&rsqb; before&colon;h-&lbrack;calc&lpar;100&percnt;&plus;7px&rpar;&rsqb;">&NewLine;<div id&equals;"-post-rtjson-content" class&equals;"py-0 mx-sm inline-block max-w-full">&NewLine;<blockquote><p>&&num;8220&semi;I used to love Air BnB&semi; could stay with the family cheaper than a hotel and have a full kitchen&period; Now&comma; with all the fees it&&num;8217&semi;s ridiculous&period; We&&num;8217&semi;re back to staying at hotels and eating out&period;&&num;8221&semi;<&sol;p><&sol;blockquote>&NewLine;<p style&equals;"text-align&colon; center&semi;">Roomies&comma; what are your thoughts&quest;<&sol;p>&NewLine;<&sol;div>&NewLine;<&sol;div>&NewLine;<&sol;div>&NewLine;<&sol;div>&NewLine;<&sol;div>&NewLine;<&sol;div>&NewLine; <div class&equals;"wpra-reactions-wrap wpra-plugin-container" style&equals;"justify-content&colon; center&semi;&semi;"> <div class&equals;"wpra-reactions-container" data-ver&equals;"1&period;3&period;10" data-post&lowbar;id&equals;"149349" data-show&lowbar;count&equals;"true" data-enable&lowbar;share&equals;"onclick" data-behavior&equals;"regular" data-animation&equals;"true" data-share&lowbar;url&equals;"https&colon;&sol;&sol;dev&period;theshaderoom&period;com&sol;airbnb-host-texas-viral-reddit-charging-cleaning-fee-checkout-chore-list&sol;" data-secure&equals;"edb4cef2ba"> <div class&equals;"wpra-call-to-action" style&equals;"color&colon; &num;000000&semi;font-size&colon; 25px&semi;font-weight&colon; 600&semi;">What Do You Think Roomies&quest;<&sol;div> <div class&equals;"wpra-reactions wpra-static-emojis size-medium" style&equals;"border-color&colon; &num;ffffff&semi;border-width&colon; 0px&semi;border-radius&colon; 50px&semi;border-style&colon; solid&semi;background&colon; &num;ffffff&semi;">&Tab;&Tab;&Tab;&Tab;&Tab;<div class&equals;"emoji-8 wpra-reaction wpra-pad-fix" data-count&equals;"" data-emoji&lowbar;id&equals;"8"> <div class&equals;"wpra-plus-one">&plus;1<&sol;div>&Tab; <div style&equals;"background-color&colon; &num;ff0015" class&equals;"wpra-arrow-badge arrow-bottom-left hide-count"> <span style&equals;"border-top-color&colon; &num;ff0015" class&equals;"tail"><&sol;span> <span style&equals;"color&colon; &num;ffffff" class&equals;"count-num">0<&sol;span> <&sol;div>&Tab;<&sol;div><div class&equals;"emoji-10 wpra-reaction wpra-pad-fix" data-count&equals;"" data-emoji&lowbar;id&equals;"10"> <div class&equals;"wpra-plus-one">&plus;1<&sol;div>&Tab; <div style&equals;"background-color&colon; &num;ff0015" class&equals;"wpra-arrow-badge arrow-bottom-left hide-count"> <span style&equals;"border-top-color&colon; &num;ff0015" class&equals;"tail"><&sol;span> <span style&equals;"color&colon; 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Jadriena Solomon

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