Close Menu
The Shade RoomThe Shade Room
  • CELEBS
  • NEWS
  • BEAUTY & STYLE
  • SHOWS
  • TSR TEENS
  • TSR SHOP
  • NEWSLETTER
  • CAREERS
  • MEDIA KIT
Facebook X (Twitter) Instagram YouTube Snapchat
Trending
  • Embed Test
  • Test Post
  • TSR Live with Claudia Jordan, A.B. Burns, Wendy Osefo, and Joe E. Collins III death
  • Instagram Embed Test
  • Vertical Image
  • Test 2: TSR Teens
  • Newsbreak video
  • Colossus Test
  • Prayers Up! Michael Strahan’s 19-Year-Old Daughter Reveals Brain Tumor Diagnosis
  • Oop! Charlamagne Tha God & DJ Envy Express Confusion Over Getting A New ‘Breakfast Club’ Co-Host
The Shade RoomThe Shade Room
Facebook X (Twitter) Instagram YouTube TikTok Snapchat
  • SHOWS
  • CELEBS
  • NEWS
  • BEAUTY & STYLE
  • TSR TEENS
  • TSR SHOP
The Shade RoomThe Shade Room
Button
Home » Latest Tea » WATCH: Spirit Customers Left Infuriated After Airline Cancels Flight, Passengers Allegedly Waited At Gate For 8 Hours
News

WATCH: Spirit Customers Left Infuriated After Airline Cancels Flight, Passengers Allegedly Waited At Gate For 8 Hours

Jadriena SolomonBy Jadriena SolomonDecember 29, 2022No Comments
Facebook Twitter Pinterest LinkedIn Tumblr Email
Spirit Airlines
Joe Raedle/Getty Images
Share
Facebook Twitter LinkedIn Pinterest Email

Spirit Airlines is the source is some travel passengers’ frustration this holiday season. A video recently surfaced of airline employees tending to customers who had just been informed their flight to Orlando, Florida was canceled.

Add Spirit Airlines employees to the list of employees you don’t want to mess with. https://t.co/GBCpzMswoZ

— Jemele Hill (@jemelehill) December 28, 2022

Longer clips of the incident were shared on Instagram by a woman named Emily M. Repp. According to Repp, passengers waited eight hours for their flight, before being informed by the Spirit staff that it had been canceled.

Customer’s Frustrating Experience

The video began with one Spirit employee speaking to a customer.

I’m not doing anything, this isn’t my fault.

In the next clip, another employee stood up by the podium and took the mic.

If anybody wants to raise their voice and do anything like that, I will not re-book you. I will not help you. I’m here to help you!

A frustrated customer responded though it was unclear what she said. The employee rebuttals.

I’m doing my job — thank you! Anybody else? This is how it’s going to go — we’re going to make two lines, and we’re going to try to help you the best way we can. Anybody raise your voice — I will not help you.

Then, the first employee stepped in to share a formal update with customers. The woman let them know that the next available flight to Orlando, Florida would not take place until four days later.

A customer seemed to speak but the woman cut them off.

Let me talk!

The woman informed customers that their only options were to rebook their flights for the new date. Or get a refund. She added that customers would not be accommodated with vouchers, hotel stays, etc.

Repp captioned her video with more insight into the moment.

Absolutely appalled by the service from @S@Spirit Airlinese sat in @P@Philadelphia Int. Airportor 8 hours with no communication. Not one staff member had an updates for us. Not to mention the women who was supposed to be boarding us was EXTREMELY RUDE. She was slamming things, laughing at us and walked away from customers multiple times and didn’t return for 30 minutes. I understand it’s frustrating for everyone including the employees but they were so disrespectful and unprofessional. There is so much more that happened that I did not get on video. Heartbreaking that some children missed their holiday trip to Disney, multiple people missed work and others just couldn’t get home or where they were going. We weren’t offered to rebook since the next flight to our destination wasn’t leaving for 4 DAYS! SPIRIT AIRLINES NEEDS TO DO BETTER! The passengers on this flight deserve better service, communication and accommodations. #s#spiritairlinesc#canceledR#ReasonForBookingt#terribleservicef#fypage

The Internet Reacts

Internet users reacted with mixed emotions toward the situation. Some took the stance that customers should be aware of what they paid for since Spirit Airlines is known to offer affordable flights.

You get what you paid for a flight on spirit is $6 they are definitely not paying for your hotel if a flight is cancelled
You get what you pay for. 🤷🏽‍♀️
This was professional to me tbh
Y’all do understand that the desk attendants have no control over these things right? Ppl really take their anger out on the wrong ppl smh. I’d be frustrated too if I had to deal with 100+ ppl taking their misdirected anger out on me too

While others maintained that quality customer service should always be prioritized, no matter the price being paid.

I’m sorry y’all in the comments you guys are reaching. Y’all clearly have no class lmao idgf how you wanna act at home or with ur friends but a job is a job and you need to act professional and they didn’t act professional . It’s giving no class … it’s an airline. there’s a time and a place for everything and acting like that at an airline is not it . If you can’t handle the job then leave it cuz ur out of character …

 

“Let me talk!”

Some users were partial to both sides.

They didn’t have to be that rude but also ppl need to understand they have no power so it’s no reason to snap on them bad situation on both sides

Roommates, what are your thoughts on this situation?

What Do You Think Roomies?
+1
0
+1
0
+1
0
+1
0
+1
0
+1
0
+1
0
Share. Facebook Twitter Pinterest LinkedIn Tumblr Email

Related Posts

EXCLUSIVE DETAILS

Prayers Up! Michael Strahan’s 19-Year-Old Daughter Reveals Brain Tumor Diagnosis

January 11, 2024

North Carolina Man Wrongfully Imprisoned For 44 Years In Rape Case Receives Settlement

January 11, 2024

UPDATE: Man Who Attacked Las Vegas Judge Has Charges Updated To Include Attempted Murder

January 10, 2024
Latest Posts

Embed Test

March 26, 2025

Test Post

March 12, 2025
LIVE

TSR Live with Claudia Jordan, A.B. Burns, Wendy Osefo, and Joe E. Collins III death

July 31, 2024

Instagram Embed Test

July 30, 2024

All Tea. No Shade.

Subscribe below to our official newsletter.

About
About

TSR is the culture's definitive source for trending celeb news, exclusive interviews, videos, and more.

NMSDC CERTIFIED

Facebook X (Twitter) Instagram YouTube TikTok Snapchat Threads
Featured Posts
LIVE

TSR Live with Claudia Jordan, A.B. Burns, Wendy Osefo, and Joe E. Collins III death

July 31, 2024
EXCLUSIVE DETAILS

Prayers Up! Michael Strahan’s 19-Year-Old Daughter Reveals Brain Tumor Diagnosis

January 11, 2024
BREAKING NEWS

Oop! Charlamagne Tha God & DJ Envy Express Confusion Over Getting A New ‘Breakfast Club’ Co-Host

January 11, 2024
Latests Posts

Embed Test

March 26, 2025

Test Post

March 12, 2025

Instagram Embed Test

July 30, 2024
© 2025 The Shade Room
  • Celebs
  • News & Politics
  • Beauty & Style
  • Shows
  • TSR Teens
  • TSR Shop
  • Privacy Policy

Type above and press Enter to search. Press Esc to cancel.